Effective Date: 05.11.2024
Welcome to LoveNavigator.net! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the site. If you do not agree to these terms, you must not use our website.
Definitions
User: Any individual who accesses or uses our website.
Content: Includes text, graphics, logos, icons, images, videos, and software.
Service: Refers to the resources, content, tools, and services provided by LoveNavigator.net.
1. Acceptance of Terms
By using LoveNavigator.net, you confirm that you are at least 18 years old or the age of majority in your jurisdiction and agree to abide by these Terms and Conditions. Continued use of the site signifies your acceptance of any modifications made to these terms.
2. Description of Service
LoveNavigator.net provides resources, content, tools, and services aimed at improving relationships and enhancing personal well-being. The information provided is for general informational and entertainment purposes only and should not be relied upon as professional advice, including legal, financial, or psychological advice. Users are encouraged to seek qualified professionals for specific concerns.
3. User Responsibilities
You agree to:
Provide accurate and complete information when creating an account or submitting any details.
Use the site responsibly and in compliance with applicable laws and regulations.
Refrain from posting, sharing, or transmitting content that is offensive, defamatory, obscene, or infringes on intellectual property rights.
Avoid attempts to disrupt, hack, or compromise the website’s security and functionality.
4. Intellectual Property
All content, including but not limited to text, graphics, logos, icons, images, videos, and software, is owned by or licensed to LoveNavigator.net. Unauthorized use, reproduction, distribution, or modification of this content is strictly prohibited without prior written consent.
5. Third-Party Links
LoveNavigator.net may include links to third-party websites. These links are provided for convenience and informational purposes only. We do not endorse or take responsibility for the content, practices, or privacy policies of third-party websites.
6. Limitation of Liability
To the fullest extent permitted by law, LoveNavigator.net and its owners, affiliates, and partners disclaim all warranties, express or implied. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website.
7. Termination of Use
We reserve the right to terminate or suspend your access to the website at our discretion, without notice, if we believe you have violated these terms.
8. Modifications to Terms
We may update these Terms and Conditions periodically. Any changes will be posted on this page, and continued use of the site constitutes your acceptance of the updated terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Czech Republic. Any disputes will be resolved exclusively in the courts of the Czech Republic.
Complaints and Disputes Policy
1. Purpose
This Complaints and Disputes Policy sets out how Alltrade Marketplace s.r.o. (“the Company”, “we”, “our”, “us”) manages customer complaints and dispute resolution in a fair, transparent, and timely manner. We are committed to ensuring a high level of service quality and maintaining trust in all digital services we provide.
2. Scope
This policy applies to all users, clients, and partners who use or interact with our digital services, websites, or AI-based tools, including but not limited to LoveNavigator.net and other products operated by Alltrade Marketplace s.r.o.
3. How to Submit a Complaint
Customers can submit complaints by any of the following means:
Email: info@alltrademarket.com
Mail: Alltrade Marketplace s.r.o., Vlkova 532/8, Žižkov, 130 00 Praha 3, Czech Republic
When submitting a complaint, please include:
Your full name and contact details
The nature of the complaint and any relevant evidence (e.g., screenshots, correspondence)
The date on which the issue occurred
4. Acknowledgment
We will acknowledge receipt of your complaint within 5 business days and provide a reference number for tracking.
5. Investigation and Resolution
All complaints are investigated objectively and confidentially by our internal compliance team.
We aim to provide a final response within 30 days. If additional time is required, you will be informed in writing.
Possible outcomes include resolution, refund, service correction, or an explanation of the Company’s position.
6. Escalation
If you are not satisfied with our resolution, you may escalate the dispute by contacting:
Supervisory Authority:
Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
https://www.coi.cz/en/
For online transactions, you may also use the EU Online Dispute Resolution (ODR) Platform:
https://ec.europa.eu/consumers/odr
7. Confidentiality
All complaints and disputes are handled in strict confidence. Personal information is processed in accordance with our Privacy Policy and applicable data protection laws (including GDPR).
8. Continuous Improvement
We review complaint data regularly to identify patterns, improve service quality, and enhance user satisfaction.
A post from bzcompany2 on COI provided by: https://coi.gov.cz
10. Purchases
Users may purchase chat tokens to interact with the AI chat service on LoveNavigator.net. Tokens are available in packages of 100, 300, or 700 chat tokens, or on a pay-as-you-go basis with a minimum deposit of 10 EUR. Payments are processed securely. Tokens are tied to your user account and the specific website, are not transferable to other users or sites, and do not expire.
11. Refund Policy
All token purchases are generally final and non-refundable, as they provide immediate access to digital services. By purchasing tokens, you consent to the immediate supply of the digital content and acknowledge that you thereby lose your right of withdrawal under EU consumer law. Refunds may be considered on a case-by-case basis for unused tokens, such as in the event of a technical error or duplicate purchase, within 14 days of the purchase date. No refunds will be issued for tokens that have been used. To request a refund, contact us via the contact page on the website or by email at info@alltrademarket.com, providing your full name, contact details, transaction details, and reason for the request. We will review and respond within 5 business days.
12. Contact Us
For questions or concerns about these Terms and Conditions, please contact us at info@alltrademarketplace.com.
